ISO 20000 –IT SERVICE MANAGEMENT SYSTEM

ISO/IEC 20000 (IT Service Management) is an International standard related to the Information Management systems. The main purpose of this Standard is to guide mainly the IT related organizations during the provision of services in order to meet the needs and requirements of their customers.

Implementation and certification of such a system can offer many benefits to the Organizations, such as: Reducing the operational cost, through reducing the time spent for designing applications and software as well as reducing the faults in designing and developing these.
Reducing the risk and as a consequence the cost of externally provided services. Increasing the reputation of the Organization.

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